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Here are some frequently asked questions, if you have other suggestions, please feel free to contact us, we will reply as soon as possible, and we are looking forward to your attention as always!
Q: I have a small sample in China, how can send it from China?
A: You have to tell our staff the good details to let us check the freight, then we will provide the pick up service, and send it to by FedEx/DHL/UPS/TNT... package is charged by its weight.
Q: How long does it take to ship to my address by courier?
A: In generally it will take 3-5 working days when ship from China to Europe countries/ North America and other countries.
Q: What is AWB and B/L?
A1:The Air Waybill(AWB) is the most important document issued by a carrier either directly or through its authorised agent, it is a non-negotiable transport document, and means you are the owner of the cargo.
A2: The Bill of Lading(B/L) is using for the sea shipping, it is a document issued by a carrier to a shipper of goods with negotiable instrument, and in generally it serves three purposes.
Q: What is the shipping cost when ship from China?
A: Please kindly knew that the shipping freight will be different basic on the good details like gross weight/what cargo volume... and what kind of shipping methods you choose, but you can send details to our team, we will get back to you with best rates, thanks.
Q: What kind of Carriers do you use for the client's shipments?
A:As a professional Chinese freight forwarder with the years of experience in this field, for the sea shipping, we are the royal partner of MASKER, MSC, EMC, CMA-CGM ... etc; For the air shipment, we used the world big airline like CA, US, Qatar Airways, British Airways ... etc; For the courier shipment, we are the big fans of DHL, FEDEX, TNT, UPS, EMS ... etc. Our mission is make your shipment ship with safety and perfect protection.
Q: Is it have the maximum weight or size for the air shipments?
A: This answer is depending on the airline companies, each airline has different rules, if you would like to know more, please contact us.
But the size and weight will decide the shipping cost, and if your cargo is oversize or overweight, please send the details to us to check the special rates.
Q: Do you have branch office at destination?
A: Yes we have many partner logistics agent to handle our shipment when the cargo arrives by sea or by air, they will take care it and help you.